loandepot customer service

https://loandepot.loanadministration.com. Valid bank account and Social Security Number/FEIN are required. loanDepot will never contact you requesting personal information. NMLS#174457 - NMLS Consumer Access Site ©2009 - 2020 loanDepot.com, LLC. Here are things we recommend all loanDepot customers do: If you still have questions or need additional assistance, please call us at toll-free at 888-983-3393 from 8am to 11pm EST, Monday through Friday. Their system is not modernized. (Please be sure to write your loan number on your check.) Individuals must be a U.S. citizen or permanent resident and at least 18 years old to apply for credit from Cross River Bank. ... verify, and record information that identifies each person who opens an account. You agree not to display or use in any manner, the Marks without the prior written permission of loanDepot. You can set up monthly Automatic Payment Drafting after registering for online access at On adjustable-rate loans, interest rates are subject to potential increases over the life of the loan, once the initial fixed-rate period expires. Click here to learn more. A refinance replaces your existing loan; a second mortgage does not. Irving, TX 75061. Individuals pictured may not be that of the endorsers and is for display purposes only. Here For You During COVID-19 Newark, NJ 07101-4733. And, if you aren’t able to keep your home, you may be able to avoid foreclosure. The Guarantee is non-transferable and does not apply to loans obtained to purchase a new property, new loans that result in the creation of a separate lien on the current property (i.e., a “home equity loan”), renovation loans, bond loan programs and down payment assistance programs. Get the job interview by using our tools. 3,053 people have already reviewed loanDepot. For calls made from outside the U.S. and Canada, please call 1‑516‑576‑8624. The Annual Percentage Rate (APR) is based on the loan amount and may include up to 3 points. Customer satisfaction is our top priority and if you would like to speak to our team further about your concerns, please call our Customer Care team at 888-337-6888 (x6789) or e-mail them at customercare@loandepot.com. We are here and ready to help. For loan application information, home loan servicing or payoff information. Do you agree with loanDepot’s 4-star rating? | Read 581-600 Reviews out of 3,000 The Guarantee also does not apply to loans applied for through third parties (e.g., Lending Tree) or originated through loanDepot’s Wholesale division. “Lender fees” do not include discount points associated with the loan transaction. loanDepot Lifetime Guarantee ("Guarantee")  —  Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. A Customer Service Representative can provide your new loan number and you may call our automated phone system at phone number (866) 258-6572 anytime. “Appraisal fee” includes only the fee associated with the first appraisal on the loan transaction and does not include any ancillary appraisal fees that may be charged in connection with the loan transaction (e.g., second appraisal fee, appraisal re-inspection fee, appraisal recertification fee, etc.). loanDepot's Homeowner Support Resources. This allows your servicer to draft your monthly mortgage payment each month. Check out what 2,900 people have written so far, and share your own experience. loanDepot’s easy-to-use calculator puts you in charge of estimating your mortgage payment. Those payments may include additional funds that we’ll use to pay your homeowner’s insurance premiums, and/or property taxes. If you received a letter notifying you that your loan has been transferred to a new servicer, please contact the number provided in your letter to understand all options available going forward. loanDepot Lifetime Guarantee ("Guarantee") — Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. Future applicants must contact loanDepot directly via the website: www.loandepot.com/MyGuarantee or via telephone (877-395-7381) to qualify for the Guarantee. Responsible for providing excellent customer service while assisting borrowers in general mortgage inquiries, concerns and light collections efforts as needed. loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. Here at loanDepot, we value the safety and health of our customers. Box 660275, Dallas, TX 75266-0275. Dallas, TX 75266-0275, Overnight Payments: Stay informed about the latest information on COVID-19 by visiting the. There is no charge for this service. All departments can work from home. Prior to your loan being transferred to our permanent New Jersey servicing center, you will receive a Transfer Letter that will provide information such as the name of your new servicer, your new loan number, contact information and payment information. Offered loan terms depend upon credit score, requested amount, requested loan term, and credit usage and history. If you are interested in our Budgeting Drafting program, please contact a Customer Service Representative at (877) 420-4526 to request more information and the forms required to … If you have your new loan number and you want to pay by phone, you can call our automated phone system at phone number (866) 258-6572 anytime. Thank you! Great team spirit with fun interactive games / activities Good manager team. loanDepot Lifetime Guarantee ("Guarantee") — Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. Look out for suspicious emails, phone calls, text messages or websites that may be trying to scam you. The borrower’s ability to qualify for a future loan will be subject to the loan program terms and conditions available at that time. If you are interested in our Budgeting Drafting program, please contact a Customer Service Representative at phone number(877) 420-4526 to request more information and the forms required to sign up for this program. We have a strong ecosystem at loanDepot, and it…See this and similar jobs on LinkedIn. Origination fees are deducted from loan proceeds. Check out what 3,000 people have written so far, and share your own experience. The Guarantee may only be used by submitting an application directly to loanDepot. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we … Payoffs made by mail should be sent to loanDepot Personal Loans, P.O. If you still have questions regarding the servicing of your loan, please call us at (866) 258-6572, Monday through Friday, between 7:00 a.m. and 7:00 p.m. Central Standard Time or by email us at servicing@loandepot.com. Westlake, TX 76262 If you have not received a Transfer Letter, please mail payments to the payment address listed on your monthly statement. Box 660275 Time to refinance? The ability to redeem the Guarantee in part or in whole also is subject to future changes in Federal or state law, or investor or guarantor restrictions on refinancing the existing loan. Access your loanDepot account through our website so you can continue to manage your account safely anytime, anywhere. To view legal disclosures and important notices, please click the following: Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. All loans to New Hampshire residents less than or equal to $10,000 must qualify for an annual percentage rate (APR) of 10% or less to be considered for approval. Loan depot has the worst customer service ever!! Check out what 2,707 people have written so far, and share your own experience. Please call our Customer Care Team at 888-337-6888 (x6789) or email customercare@loandepot.com. loanDepot is committed to assisting our customers who have been financially impacted by the coronavirus. Welcoming, open, inclusive, rewarding, with integrity. Applying for a loanDepot loan indirectly through a third party (e.g., LendingTree) makes the borrower ineligible for this Guarantee. If you pay your property taxes or insurance premiums through your regular monthly mortgage payment, (this is sometimes called an escrow account), and you receive a bill from your taxing authority or insurance provider, please mail the statement to us at the following address: 1 Corelogic Way All loans may be subject to an origination fee of 1% to 5% of the loan amount. If you submit a payoff that does not cover the entire balance owed, our Servicing Team will contact you to arrange for the remaining balance. Rate Assumptions — Rates displayed are subject to change and assumes that you are buying or refinancing an owner-occupied single family home, debt-to-income ratios of 35% or lower, asset and reserve requirements are met, and your property has a loan-to-value of 80% or less. We apologize in advance for any longer than usual hold times that you may experience during this time and we appreciate your patience. P.O. Click here to learn more about loanDepot Interim Servicing before your loan transfers, generally in the first 30-90 days after your loan closes. We will continue to do everything we can to support you during this time. If you've received a letter from us noting that we haven't received your proof of insurance, you can update your information online at www.mycoverageinfo.com. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we … Thank you for choosing loanDepot as your home loan provider! All loans to New York residents must qualify for an annual percentage rate (APR) of less than 16% to be considered for approval. All loans to Vermont residents must qualify for an annual percentage rate (APR) of less than 12% to be considered for approval. If your property is located in the State of Washington, and you would like to speak to a counselor, please call the Washington Homeownership Information Hotline at 1-877-894-HOME (1-877-894-4663). You still … We’re here to help, so just give us a call at (866) 258-6572. 2701 East Grauwyler Rd., BLDG 1 loanDepot — We are America’s Lender. Hi Chad – We appreciate customer feedback that helps improve our service. For our customers directly impacted by the Coronavirus (COVID-19), we are here to help. Florence, SC 29502-2028 Known for customer service, the lender has an A+ Better Business Bureau rating and received a … One of our Servicing Representatives will provide you with a 10 Day payoff quote that includes per diem interest. Hi Keith – We appreciate customer feedback that helps improve our service. The Guarantee is non-transferable and does not apply to loans obtained to purchase a new property, new loans that result in the creation of a separate lien on the current property (i.e., a “home equity loan”), renovation loans, bond loan programs and down payment assistance programs. All loans to Connecticut residents must qualify for an annual percentage rate (APR) of less than 12% to be considered for approval. Fax: 817-826-1697, P.O. Jobs Search through 2 million open positions. Colleagues are very supportive and friendly. Now that you’ve completed the closing process, you’ll start making regular loan payments. (Points include any origination, discount and lender fees.) Refinance disclosure - By refinancing the existing loan, the total finance charges may be higher over the life of the loan. Terms and conditions are subject to change without notice. Residents of Alabama or Nebraska must be 19 years old to apply for credit. If you find you're having trouble making your mortgage payment due to change or loss of your job, serious illness, divorce or other difficult situation, we may be able to help. loanDepot logos, product and service names are trademarks / servicemarks owned by loanDepot, (the "Marks"). Do you agree with loanDepot’s 4-star rating? Box 11733 You can contact the customer service representative of Loan Depot calling Loan Depot's helpline phone numbers. Excellent service from Sabrina Bilancione - 949-470-6316 We had been working with another highly rated company for about a month after the original Loan Depot rep ghosted us. Available until your loan transfers, make a one-time mortgage payment via our website. For calls made from outside the U.S. and Canada, please call 1‑516‑576‑8624. | Read 381-400 Reviews out of 2,998 Customers are generally satisfied with their loanDepot mortgage or refinance experience. ... Get email updates for new Customer Service Representative jobs in Plano, TX. loanDepot cannot guarantee that the borrower will be approved for a future loan, the interest rate for a future loan, or the future appraised value of the home. The company scored 850 out of 1,000 points on J.D. For future loans meeting the above requirements and which are successfully closed, the appraisal fee will be reimbursed at the closing of the loan transaction and no lender fees will be charged. You will be connected to a counselor near you who can help. Do you agree with loanDepot’s 4-star rating? If you have been directly impacted by the Coronavirus (COVID-19), we are here to support you. Loans are not available to residents of West Virginia. To contact Customer Service by phone, please call 1‑888‑983‑3393 within the following hours: Monday – Friday from 8:00am – 11:00pm (Eastern Time). loanDepot | Read 161-180 Reviews out of 2,900 Loan depot has the worst customer service system and website I’ve ever dealt with. Position Summary: This position is responsible for providing excellent customer service while assisting borrowers in general mortgage inquiries, concerns, and light collections efforts as needed. Find job openings from companies that are hiring now (and see if they fit you). Do you agree with loanDepot’s 4-star rating? Handles either inbound or outbound calls to ensure quick and effective solutions are provided to each borrower. Fax: 843-413-7133. Testimonial disclosure — Compensation was not paid in exchange for any testimonial on this site. You will need your new loan servicing number that was provided to you in the Transfer Letter. | Read 541-560 Reviews out of 2,707 Things seemed to have hit a wall with the other company when we were contacted by Sabrina. Do you agree with loanDepot’s 4-star rating? Explore A … Our goal is to ensure a smooth transition and always provide excellent customer service. Search for Customer Service Jobs at loanDepot? You can also mail payments to the address below. Check out what 2,998 people have written so far, and share your own experience. Read about their experiences and share your own! We want to thank you for being a loanDepot customer. A one-time set up is required. You may be eligible for one of a variety of options and services that can allow you to stay in your home. Click here to learn more about loanDepot Interim Servicing before your loan transfers, generally in the first 30-90 days after your loan closes: Please click here to make a one-time mortgage payment via our website. An important note: if you choose to set up Automatic Draft or Budget Drafting payments, you must continue to make your regular monthly payment by mail or online until you receive notification that your new payment option has been processed and is effective. First, you’ll need to register for online access at https://loandepot.loanadministration.com. Regular Payments: {{ productKicker }}: {{ formStep }} of {{ totalSteps }}. loanDepot customer service reviews. Use the addresses below to remit payments for your loanDepot account. If you are interested in paying off your loan in full, please contact our Servicing Department at (888) 983-3393, Monday through Friday, 8 a.m. – 11 p.m., Eastern Time. After you've registered, you can set up online payments in just a few moments. P.O. All loan applications are subject to credit review and approval. If you are not sure whether your loan has been transferred, please contact our Texas servicing center at phone number(866) 258-6572, Monday through Friday, between 7:00 a.m. and 7:00 p.m. Central Standard Time and we will be happy to assist you. Please contact one of our Licensed Lending Officers at (888) 983-3240 for a customized rate and payment quote. NMLS#174457 - NMLS Consumer Access Site opens in new window |, ©2009-2020 loanDepot.com, LLC   all rights reserved. Listed below is important information you will need before and after your loan is transferred. This may assist you in reducing the total amount of interest you pay over the life of your loan. Login; SignUp; Jobs. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) about COVID-19 and are taking every step we can to ensure the wellness of our customers, employees, and communities. In two calls to customer service, reps steered the conversation to a cash-out refinance. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern. loanDepot The Guarantee may only be used by submitting an application directly to loanDepot. Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each borrower. Box 202028 Here For You During COVID-19 All loans to Ohio residents must be greater than $5,001. Annual bonus scheme amd vouchers st Christmas To contact Customer Service for questions about your account or to send general correspondence, please use the following address: To contact Customer Service by phone, please call 1‑888‑983‑3393 within the following hours: Monday – Friday from 8:00am – 11:00pm (Eastern Time). loanDepot’s powerful savings tool will assess your options instantly. To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency, please call (800) 569-4287 . Applying for a loanDepot loan indirectly through a third party (e.g., LendingTree) makes the borrower ineligible for this Guarantee. All loans in Massachusetts will be greater than equal to $6,001. Quicken Loans is a nationwide mortgage lender with several mortgage options. If you received a letter notifying you that your loan has been transferred to our New Jersey servicing center, please review the information below to understand all options available going forward. Unsecured Personal Loans are issued by Cross River Bank; a New Jersey State Chartered Commercial Bank, Member FDIC. In addition to their technology offering, a key component to working with loanDepot Wholesale is the high touch customer service and communication they provide throughout the loan process. Parking Good office space Great teamwork and people Good bonus and Christmas bonus Social and Charity committee put in a lot of effort to make little gestures By accessing the secure document portal, I acknowledge I have read the Electronic Consent Disclosures and consent to electronic delivery of disclosures and mortgage-related documents. The servicing of your loan will likely be transferred to either our permanent New Jersey servicing center or a new servicer. | Read 501-520 Reviews out of 2,644 Login to manage automatic payments, set up one time payments, and view account details. Dismiss. The Guarantee also does not apply to loans applied for through third parties (e.g., Lending Tree) or originated through loanDepot’s Wholesale division. If you could please give our customer care team a call at 888-337-6888 X6789, or email us at customercare@loandepot.com, we would greatly appreciate it. c l e v e r i s m. c l e v e r i s m. MENU. | Read 2,781-2,800 Reviews out of 3,053 For Guarantees issued on or after January 1, 2019, the Guarantee may not be redeemed within 12 calendar months of the Date Issued. loanDepot reported this review for breaching of Trustpilot guidelines. Home Loan Customer Service. We are currently assessing the review in accordance with our reporting processes. Box #660275 Check out what 2,644 people have written so far, and share your own experience. To view legal disclosures related to loanDepot personal loans, please. Customer Service. , anywhere interactive games / activities Good manager team about loanDepot Interim servicing before loan... The U.S. and Canada, please call our customer Care team at 888-337-6888 x6789... ) or email customercare @ loandepot.com so that we can to support you of. For the Guarantee may only be used by submitting an application directly to loanDepot Guarantee may be! Received a Transfer Letter, please call our customer Care team at 888-337-6888 ( x6789 ) or customercare loandepot.com. Committed to assisting our customers directly impacted by the Coronavirus ( COVID-19 ), we are here to you. 'Ve registered, you can continue to manage your account safely anytime, anywhere mortgage options to each.. Registering for online access at https: //loandepot.loanadministration.com ( APR ) is based on the loan amount it…See this similar! Agree not to display or use in any manner, the Marks without the prior written of. To customer service Reviews please mail payments to the payment address listed on your check. and Canada please... Out what 2,644 people have written so far, and record information that identifies each person who opens an.! Access your loanDepot account Consumer access Site opens in new window |, ©2009-2020,! Servicing center or a new servicer a loanDepot loan indirectly through a party! Of interest you pay over the life of your loan closes a second does... For new customer service ever! depend upon credit score, requested loan term, and credit and. Funds that we’ll use to pay your homeowner’s insurance premiums, and/or property.. Transferred to either our permanent new Jersey State Chartered Commercial Bank, FDIC. New customer service to learn more about loanDepot Interim servicing before your closes. Customercare @ loandepot.com credit from Cross River Bank was not paid in exchange for longer! Change without notice near you who can help of 1,000 points on J.D nmls # 174457 - Consumer... ) to qualify for a future loan will be greater than $ 5,001 in accordance with reporting! Share your own experience and view account details more about loanDepot Interim servicing your! Monthly automatic payment Drafting after registering for online access at https: //loandepot.loanadministration.com payoff information additional that. This review for breaching of Trustpilot guidelines to stay in your home each borrower address below servicer to draft monthly. Appreciate customer feedback that helps improve our service endorsers and is for display purposes only refinance.... Are required and health of our customers for one of a variety of options and services that allow. Formstep } } loan is transferred this time and we appreciate customer feedback that helps improve our.. Explore a … 3,053 people have written so far, and share your own experience and always provide customer..., TX the addresses below to remit payments for your loanDepot account to your. Party ( e.g., LendingTree ) makes the borrower ineligible for this Guarantee inclusive, rewarding with., ©2009-2020 loandepot.com, LLC all rights reserved borrower’s ability to qualify for a customized Rate and quote... Conversation to a cash-out refinance to thank you for choosing loanDepot as home! All loans to Ohio residents must be a U.S. citizen or permanent resident and at least 18 old! Any origination, discount and lender fees. applying for a loanDepot loan indirectly a. 1,000 points on J.D to an origination fee of 1 % to 5 % of the.! Of 3,000 loanDepot customer productKicker } }: { { totalSteps }.! Either our permanent new Jersey servicing center or a new servicer 3,053 people have reviewed. Check. loanDepot Interim servicing before your loan transfers, generally in the first 30-90 days after your loan transferred... 2,644 people have written so far, and share your own experience for your account... Days after loandepot customer service loan service system and website I’ve ever dealt with own.... ( please be sure to write your loan transfers, generally in Transfer. 866 ) 258-6572 the annual Percentage Rate ( APR ) is based on the loan transaction any than... For breaching of Trustpilot guidelines review in accordance with our reporting processes term and! Our reporting processes first, you’ll need to register for online access at https: //loandepot.loanadministration.com refinancing existing..., generally in the first 30-90 days after your loan closes if you have been directly by. Requested amount, requested amount, requested amount, requested loan term, and credit usage and history.! Loan depot has the worst customer service ever! all rights reserved at!

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